Shipping policy
Shipping Policy
Every Hybrid Studio specimen is hand-cast in our studio, archived with its Species File card, and dispatched from Hong Kong SAR. The notes below describe how we ship, how long it takes, and what happens if something arrives damaged.
Shipping Destinations
We currently ship to most countries worldwide. Some remote regions, islands, or sanctioned jurisdictions may not be eligible for delivery due to carrier limitations. If checkout does not accept your address, please contact us at support@hybridxlab.com before placing the order.
Processing Time
Each specimen is hand-finished and individually filed before dispatch. Processing time varies by product category:
| Product Type | Processing Time |
|---|---|
| In-stock specimens (OR, HC current versions) | 3–5 business days |
| X-Hybrid hero objects (XH series) | 5–10 business days |
| Archive editions / Made-to-order | 10–20 business days |
| Stickers, magnets, prints (MS series) | 2–4 business days |
Orders placed during peak season, releases, or studio closures may be slightly extended. You will receive a shipping confirmation email with tracking the moment your specimen leaves the archive.
Shipping Rates
Shipping is calculated at checkout based on destination and order value.
United States · Canada · Australia · Asia (USD)
| Order Value | Standard Tracked | Express |
|---|---|---|
| Under $80 | $9.99 | $29.99 |
| $80 – $200 | $5.99 | $24.99 |
| $200+ | Free | $19.99 |
Europe · United Kingdom (EUR / GBP equivalents)
| Order Value | Standard Tracked | Express |
|---|---|---|
| Under €80 | €11.99 | €34.99 |
| €80 – €200 | €6.99 | €29.99 |
| €200+ | Free | €24.99 |
Other Regions — calculated at checkout.
Estimated Delivery Time
Delivery times below are estimates from the date of dispatch (after processing). They exclude customs clearance and local courier delays.
| Region | Standard Tracked | Express |
|---|---|---|
| United States | 7–14 business days | 3–6 business days |
| Canada | 8–16 business days | 4–7 business days |
| United Kingdom | 7–14 business days | 3–6 business days |
| European Union | 7–18 business days | 4–7 business days |
| Australia | 7–15 business days | 4–7 business days |
| Asia (excl. HK) | 5–10 business days | 2–5 business days |
| Other Regions | 10–25 business days | 7–14 business days |
Packaging & Handling
Each Hybrid Studio specimen is dispatched in archive packaging — Species File card, bone-white archive sleeve, polishing cloth, and a black outer archive box, sealed with the Species Mark.
Because every specimen is a hand-cast object and shipped from Hong Kong via international carriers, we recommend selecting tracked shipping for orders under $200, and we strongly recommend selecting express shipping for any Archive edition or order above $200. Insurance is included on all express shipments.
Customs, VAT, and Import Duties
For European Union orders, applicable VAT may be collected at checkout where required by local IOSS regulations. Orders to the United Kingdom may collect UK VAT at checkout below the GBP 135 threshold.
Import duties, customs handling fees, or additional taxes imposed by your destination country are the responsibility of the buyer. Hybrid Studio is not responsible for delays, refusal of delivery, or returns caused by customs clearance procedures or by the buyer's refusal to pay applicable import charges.
Order Tracking
Tracking information is typically activated within 24–72 hours after dispatch. You will receive an email with the tracking number and carrier link the moment your specimen leaves our archive.
If tracking has not updated within 5 business days of dispatch, please contact us at support@hybridxlab.com with your order number and we will investigate with the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout, including full name, postal code, building / unit number, and a reachable phone number.
If an order is returned to us due to an incorrect address, incomplete name, refused delivery, or failed delivery attempt, an additional shipping charge will apply for reshipment. If the customer chooses to cancel rather than reship, the order will be refunded minus original shipping cost and a 10% restocking fee to cover archive processing.
Lost or Damaged Packages
Please inspect your specimen within 72 hours of delivery, in line with our Refund Policy. If a package arrives damaged, lost, or missing items, contact us within that window at support@hybridxlab.com with:
- Order number
- Specimen code (e.g.
XH-001-C01) - Photographs of the outer carton, the archive box, the specimen, and the Species File card
- A short video showing the damage, if applicable
We will work with the shipping carrier to investigate and either reship, repair, or refund — in that order of preference, depending on the case.
Claims submitted after 72 hours of delivery cannot be accepted under our shipping insurance terms.
Delivery Delays
While we strive to dispatch and deliver every order on time, delays may occasionally occur due to:
- Customs inspections
- Weather, strikes, or carrier disruptions
- High shipping volume during launch periods
- Public holidays in Hong Kong, your destination country, or transit hubs
We appreciate your patience. The archive moves slowly by design — but it does move.
Contact
For any question about shipping, delivery, or tracking, please contact:
Please include your order number and, where applicable, your specimen code (e.g. RETURN · #1042 · XH-001-C01).